"I work at The Parent House and I am supporting a parent (who will be referred to as Y) who had told me about problems with a gas cooker. The parent has multiple needs linked to debt and being on Universal Credit with underlying health issues.
When I called the Residents Support Scheme (RSS) for advice on how to fill in the RSS form for a new cooker, Debor, Welfare Advisor at Islington Council, immediately picked up on the urgency of the situation and intervened. The same day the gas for the appliance was capped and the next day a temporary hob given to the resident.
Debora guided me through the form so that I maximised the application for the resident to include furniture she really needs and extra community support, she also picked up on a potential debt situation and recommended the resident go through Islington People's Rights for support with this. She then went through the draft with me on the phone so that it was all correct.
Despite going on the RSS training I still found the application process daunting so her friendly "can do", very practical approach was hugely helpful.
Y said (...) she feels happy for the first time in a long time and can feel less stress and worry about everything getting on top of her.
Thank you for all your help with Y and the goods arrived, which she is delighted about. Y is also getting help from lovely Chanelle at Connect to access another £500 of homeware and possibly also their Catalyst fund for some massages. Islington Peoples Right have already contacted her with help to write off some of her debt.
Her GP said today that her blood pressure has gone down for the first time in ages and Y said that it's because she feels happy for the first time in a long time and can feel less stress and worry about everything getting on top of her.
A great advert for the fabulous joined-up support provided by RSS and Connect and The Parent House to help those most in need in Islington."